Young startups often excite early adopters by offering outstanding customer service with a personal touch. Big tech companies, on the other hand, are notoriously difficult to master any kind of problem. Let’s take a look at why this is happening and if it might change soon. – Anna:
“Large-scale customer complaint handling is broken at most tech companies,” author and engineer Gergely Orosh wrote in a blog post.
Like many tech workers, Oros learned firsthand about customer service struggles while working at Skype and Uber; “As soon as you update your LinkedIn profile for a new gig, you start getting messages from friends of friends asking you to solve one of their problems. »
If people are desperate to find a connection within tech companies that can help them with something, it’s because of how hard it is to get a person involved otherwise. Meta is a clear example of this. “Facebook and Instagram serve nearly 3 billion daily users with a help desk that’s close to zero,” The Wall Street Journal. reports.